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Terms & Conditions

These Terms and Conditions ("Terms") govern your relationship with the operator of the online gaming services provided via wildtokyo-aussie.com as made available to players in Australia under the brand "Wild Tokyo Casino". By registering, accessing or using the services, you agree to be bound by these Terms. These Terms are effective as of 1 January 2026 and replace any earlier versions for Australian-facing services of Wild Tokyo Casino.

Definitions

For the purposes of these Terms, the following definitions apply:

  • Operator means GBL Solutions N.V., a public limited company incorporated under the laws of Curaçao with registration number 155090, holding Curaçao online gambling sub-license 8048/JAZ2020-074 issued by Antillephone N.V., and any affiliated entities acting on its behalf, including Ramtinar Techconsult Limited (Cyprus) as payment processor, in relation to the operation of Wild Tokyo Casino via wildtokyo-aussie.com.
  • Wild Tokyo Casino or Wild Tokyo Casino means the online casino service and related products made available to Australian-based users exclusively through the website wildtokyo-aussie.com and its subdomains, branded as "Wild Tokyo Casino".
  • Website means the online platform located at https://wildtokyo-aussie.com and any mobile or web applications, mirror sites or interfaces operated by or on behalf of the Operator for Wild Tokyo Casino targeting Australian players.
  • Account means a personal user account registered on the Website that allows access to the gaming services, deposits, withdrawals and bonuses.
  • User or Player or you means any natural person who accesses the Website, creates an Account, places Bets or otherwise uses the services offered by the Operator.
  • Services means all gaming, betting, casino, live casino, promotional and ancillary services made available by the Operator through the Website.
  • Bet or Wager means any sum of money staked by you on any game, casino product or event offered on the Website, including but not limited to slot spins, table game stakes, live casino bets and other games of chance.
  • Real Money Balance means the portion of your Account balance consisting of funds you have deposited and any winnings derived therefrom that are not subject to ongoing wagering requirements.
  • Bonus means any promotional value, such as bonus funds, free spins, cashbacks, loyalty points or other incentives that the Operator credits to your Account subject to specific terms and wagering requirements.
  • Bonus Balance means the portion of your Account balance consisting of active Bonuses and related winnings that are still subject to wagering or other conditions.
  • Wagering Requirements or Playthrough Requirements means the total amount you must stake before a Bonus (and any associated winnings) becomes withdrawable.
  • Prohibited Actions means any behaviour that breaches these Terms, including but not limited to fraud, bonus abuse, collusion, money laundering, using automated tools or bots, chargebacks, or attempting to exploit software or game errors.
  • KYC (Know Your Customer) means identification and verification procedures carried out by the Operator to confirm your identity, age, residency, source of funds and other relevant details, including by requesting documents.
  • Payment Processor means Ramtinar Techconsult Limited (Cyprus; company number HE 412602) and any other third parties engaged by the Operator to process deposits, withdrawals and other payment-related services.
  • Responsible Gambling Tools means deposit limits, loss limits, wagering limits, time-outs, self-exclusion and related functionality available to support safer gambling behaviour.
  • Dispute means any complaint, claim, controversy or disagreement arising between you and the Operator in connection with the Services or these Terms.
  • Applicable Law means the laws of Curaçao governing the Operator and license, subject to the Governing Law & Jurisdiction clause and any non-excludable rights under Australian law that may apply to you as an Australian resident.

Account Registration

Eligibility and Age Requirements

  • Minimum age: You may only open an Account and use the Services if you are at least 18 years old. By registering, you expressly warrant that:
    • you are 18 years of age or older; and
    • you have full legal capacity to enter into binding contracts under the laws applicable to you.
  • Jurisdictional responsibility: The Operator is licensed and regulated in Curaçao and does not hold an Australian gambling licence. It is your responsibility to ensure that using offshore online gambling services is lawful in your state or territory of residence in Australia. The Operator does not provide legal advice and does not accept liability where your participation is contrary to local law.
  • One account policy: You may hold only one Account with Wild Tokyo Casino on wildtokyo-aussie.com. Creating multiple Accounts, including using different emails, devices, names or payment methods, is prohibited and may result in closure of all related Accounts and confiscation of Bonuses and winnings obtained in breach of this rule.

Account Creation Process

  • Registration data: To open an Account, you must complete the online registration form, providing at least:
    • full legal name;
    • date of birth;
    • country and state/territory of residence;
    • valid email address;
    • chosen username and password; and
    • phone number or other details as requested.
  • Email verification: After submitting the form, you may be required to confirm your email address via a verification link. The Operator may restrict or suspend access to the Services until verification is completed.
  • KYC and identity verification: The Operator will, and in some cases must, conduct KYC checks. You may be asked to provide, for example:
    • government-issued photo ID (passport, driver licence, national ID);
    • proof of address (utility bill, bank statement, government correspondence);
    • proof of ownership of payment methods used (card statement, e-wallet screenshot, crypto wallet verification);
    • source of funds or source of wealth documentation for financial crime risk assessment.
    The Operator may use third-party databases, providers and verification tools as part of these checks.
  • Account activation: The Operator reserves the right to refuse registration, delay activation, or close an Account at its reasonable discretion, particularly where KYC requirements are not met, information is incomplete or inaccurate, or risk of fraud, money laundering or other unlawful activity is identified.

User Obligations

  • Accuracy of data: You must ensure that all information provided during registration and throughout the life of your Account is true, complete and up to date. You must promptly update your details if they change. The Operator may request evidence of any change (e.g. new proof of address).
  • Password and security: You are solely responsible for:
    • keeping your login details (username, password, security questions, two-factor authentication data) confidential;
    • ensuring that your devices are secure and not accessible to minors or unauthorised persons; and
    • immediately notifying the Operator at [email protected] if you suspect unauthorised access or security breaches.
    Any Bets placed, or actions performed, through your Account will be deemed to have been made by you.
  • Use of Account: You must not:
    • use another person's Account or allow any other person to use your Account;
    • register or use an Account on behalf of a third party or as an agent;
    • act on behalf of a pool, syndicate or group without the Operator's prior written consent.
  • Prohibited jurisdictions and restrictions: The Operator may restrict access from certain jurisdictions or for individuals identified as politically exposed persons, subject to sanctions, or otherwise presenting heightened risk. You must not use VPNs, proxies or similar tools to circumvent geographic or regulatory restrictions.

Betting & Gameplay Rules

General Principles

  • Game rules: Each game or product available on the Website is governed by its own rules, payout tables and specific terms displayed within the game client or relevant information page. By placing a Bet, you acknowledge that you have read and understood the rules of that particular game.
  • Randomness and fairness: Games provided by the Operator are designed to use random number generation and certified technologies to ensure fairness, subject to ongoing compliance with the requirements of license 8048/JAZ2020-074 and any relevant testing regimes.
  • Availability: The Operator may add, modify or remove games at its discretion and without prior notice, including to comply with legal or regulatory requirements, technical constraints or commercial considerations.

Placing Bets

  • Minimum and maximum stakes: Each game sets its own minimum and maximum Bet limits, which may vary by currency, table, game variation or player status. Such limits are displayed in the game interface or associated help pages. The Operator reserves the right to adjust limits or apply specific limits to individual Accounts.
  • Funding requirement: You may place Bets only if your Real Money Balance (and, where applicable, eligible Bonus Balance) is sufficient to cover the full amount of the Bet. Attempting to place Bets without adequate funds may result in rejection of the Bet.
  • Bet confirmation: A Bet is deemed placed and accepted once it is registered on the Operator's servers and appears in the relevant transaction or game history. In the event of any discrepancy between your device display and the Operator's records, the Operator's records will prevail, subject to manifest error review.

Cancellation and Modification of Bets

  • No unilateral cancellation: Once a Bet has been accepted by the Operator and the game round has commenced, you cannot cancel, withdraw or modify the Bet, except where:
    • a game malfunction results in an invalid round as confirmed by the Operator; or
    • regulations or game rules expressly provide otherwise.
  • Operator corrections: The Operator may void or adjust Bets and corresponding payouts where:
    • a game has malfunctioned or suffered a technical error;
    • outcomes have been incorrectly displayed or settled due to software or human error;
    • the Bet was accepted in breach of these Terms, including underage play, duplicate Accounts, collusion or exploitation of bugs; or
    • regulatory or licensing issues require voidance or adjustment.
    Any adjustments will be recorded and made visible in your transaction history where practicable.

Conduct in Live Casino, Chats and Interactions

  • Respectful behaviour: When participating in live casino tables, chat rooms or any interactive features, you must:
    • refrain from insults, harassment, threats, hate speech, discriminatory remarks or any indecent content;
    • avoid sharing personal contact details, third-party advertising, spam or solicitations; and
    • comply with instructions given by dealers or moderators where applicable.
  • Prohibition of fraud and collusion: You must not:
    • collude with other players or any person to gain unfair advantage;
    • use any strategy or device designed to exploit game bugs, latency or technical weaknesses;
    • use bots, automated scripts, or external tools that provide real-time advice or decision-making assistance contrary to game rules; or
    • engage in chip dumping, transferring value between Accounts, or similar activities.
  • Sanctions for misconduct: The Operator may mute chat, remove access to certain games, temporarily suspend or permanently close your Account and confiscate Bonuses and associated winnings if you breach conduct rules, subject to applicable law and fairness considerations.

Bonus Terms

General Bonus Conditions

  • Separate bonus rules: All Bonuses are subject to these Terms as well as any specific rules published on the Website, including at https://wildtokyo.com/en/bonus-terms (to the extent adapted and applicable to wildtokyo-aussie.com). Where there is a conflict, the offer-specific terms prevail for that promotion.
  • Availability to Australian players: Certain promotions may be restricted for players registered via wildtokyo-aussie.com, or for residents of particular Australian states or territories, due to legal or policy reasons. The Operator may amend, limit or withdraw promotions for compliance or risk management reasons.
  • One bonus per person: Unless stated otherwise, each Bonus is limited to one per:
    • person;
    • household;
    • IP address;
    • device; and
    • payment method.
    Use of multiple Accounts or identities to claim repeated Bonuses is strictly prohibited.

Bonus Activation and Wagering

  • Activation requirements: A Bonus may require:
    • a minimum qualifying deposit of a specified amount;
    • entry of a bonus code during deposit or registration; and/or
    • opting-in via a check-box or promotional page.
      • Bonuses that are not automatically credited must be requested in accordance with the promotion's instructions.
    • Wagering requirements: Unless otherwise stated:
      • deposit bonuses generally require wagering of a specified multiple (e.g. 30x) of the Bonus amount and/or deposit amount;
      • free spins winnings will be converted to Bonus funds with their own wagering multiple;
      • only stakes placed after Bonus activation count towards wagering; and
      • not all games contribute equally to wagering (see below).
    • Timeframes: Bonuses may have an expiry period (for example, 7 - 30 days) within which wagering must be completed. Free spins may have shorter validity (e.g. 24 - 72 hours). If wagering is not completed by the stated deadline, the Bonus and any associated winnings that remain in the Bonus Balance will be forfeited.

    Game Contributions and Restrictions

    • Contribution percentages: Typical contributions (subject to change and offer-specific rules) may include:
      • most video slots: 100% of the stake amount;
      • table games, live casino, and some specialty games: lower or 0% contribution;
      • selected slots and games: excluded entirely from bonus wagering.
      The Operator will maintain up-to-date information on contributions and excluded games in the bonus terms section of the Website.
    • Maximum bet with active bonus: When an active Bonus is in play, your maximum allowed Bet per spin/round may be limited (e.g. AUD 7.50, or as specified in the relevant offer). Placing Bets above the permitted limit, either intentionally or unintentionally, may constitute bonus abuse and result in forfeiture of Bonus funds and associated winnings.
    • Prohibited actions: The following, among others, are considered bonus abuse:
      • low-risk or zero-risk betting patterns (e.g. betting on both red and black in roulette);
      • progression betting exclusively designed to clear wagering with minimal risk;
      • delaying game rounds, features or free spin outcomes until after wagering requirements have been met or Bonus expired;
      • using "bonus hunting" strategies across multiple Accounts, IPs or devices.

    Combining Promotions and Cashouts

    • No stacking unless allowed: You may not combine multiple Bonuses in a way not explicitly permitted by the Operator. Unless specified, only one active deposit Bonus can apply to your Account at a time.
    • Withdrawal while wagering: If you request a withdrawal before fulfilling wagering requirements:
      • the Operator may, in its discretion, cancel the active Bonus and forfeit Bonus Balance and winnings derived from the Bonus; and
      • your Real Money Balance not associated with the Bonus remains withdrawable, subject to standard checks.
    • Right to cancel bonuses: The Operator may withhold or remove a Bonus, adjust account balances, or exclude you from future promotions where there is evidence of:
      • bonus abuse or breach of these Terms;
      • use of multiple Accounts or fraudulent data; or
      • participation in a promotion that is deemed not compliant with applicable laws or licensing conditions.

    Payments & Withdrawals

    Deposit Methods and Conditions

    • Accepted methods: Subject to availability in Australia and your state or territory, the Operator may offer deposits via:
      • credit or debit cards;
      • e-wallets and online payment services;
      • prepaid vouchers;
      • bank transfers; and/or
      • certain cryptocurrencies.
      Availability of methods may vary by time, provider, currency and regulatory conditions.
    • Payment processing: Deposits and withdrawals may be processed by Ramtinar Techconsult Limited (Cyprus) or other authorised Payment Processors. You acknowledge that:
      • charges on your statement may reference Ramtinar Techconsult Limited or other processors;
      • fees applied by your bank, card issuer or payment provider are your responsibility.
    • Ownership of payment methods: You may only use payment instruments that are registered in your own name. Use of third-party cards, accounts or wallets without verified consent is prohibited and may lead to Account suspension, reversal of transactions and reporting to relevant authorities.

    Withdrawal Rules

    • Verification requirement: Before processing any withdrawal, the Operator may require completion of KYC checks, including submission of identity, address and payment method verification documents. Failure to comply may result in delays or cancellation of withdrawal requests.
    • Withdrawal methods: Where possible, withdrawals will be processed via the same method and in the same direction used for deposits. If the original method does not support withdrawals or is unavailable, an alternative method may be offered, subject to additional verification.
    • Limits and processing times:
      • minimum and maximum withdrawal amounts apply per transaction, per time period or per payment method, as published on the Website;
      • the Operator aims to approve withdrawals within a reasonable time (for example, 24 - 72 hours) after all checks are complete, but actual receipt may depend on your bank or payment provider;
      • larger withdrawals may be processed in instalments and may require enhanced due diligence.

    Fees, Chargebacks and Refunds

    • Fees: The Operator may:
      • charge reasonable processing fees for deposits or withdrawals; and/or
      • pass on third-party provider fees, including currency conversion or crypto network fees.
        • Any applicable fees will be disclosed on the Website or during the transaction process.
      • Chargebacks and reversals: If you initiate a chargeback, dispute or reversal of a payment:
        • the Operator may suspend or close your Account;
        • all winnings and Bonuses may be temporarily frozen pending investigation; and
        • the Operator may seek to recover amounts due, including by engaging collection agencies or legal action where appropriate.
      • Refunds of Bets and Bonuses:
        • in the event of a game malfunction or error, affected Bets may be voided and stakes returned, or the game outcome corrected in accordance with the correct result;
        • Bonuses are not redeemable for cash and are only refundable or reinstated at the Operator's sole discretion where a technical or administrative error has occurred;
        • the Operator is not obliged to refund real-money stakes lost in correctly functioning games.

      Limitation of Liability

      Operator's Obligations

      • Fairness and integrity: The Operator undertakes to operate Wild Tokyo Casino in accordance with the requirements of its Curaçao licence 8048/JAZ2020-074, using reputable game providers and technologies intended to ensure fairness and randomness in game outcomes.
      • Accuracy of results and records: The Operator will maintain internal logs and records of game outcomes, transactions and Account balances. In case of disagreement, such records will be the final reference, subject to investigation and correction of any manifest errors.
      • Security and availability: The Operator endeavours to take reasonable technical and organisational measures to:
        • protect your data and funds from unauthorised access;
        • ensure the availability and integrity of the Services; and
        • address security incidents promptly if they occur.

      Exclusions and Limitations

      • No guarantee of uninterrupted access: The Services are provided on an "as is" and "as available" basis. The Operator does not guarantee that the Website or games will be uninterrupted, error-free, free from viruses or available at all times from all locations, including from all regions in Australia.
      • Technical failures and external networks: The Operator is not liable for:
        • failures of your hardware, software, internet connection or mobile network;
        • interruptions, delays or data loss caused by third-party telecommunications providers;
        • losses resulting from disconnections or lag during live casino or real-time games, except to the extent required by applicable law or where a technical malfunction on the Operator's side is confirmed.
      • Maximum liability: To the fullest extent permitted by applicable law:
        • the Operator's aggregate liability to you arising out of or in connection with your use of the Services is limited to the lesser of:
          • the net amount of your deposits made to your Account via wildtokyo-aussie.com over the six (6) months immediately preceding the event giving rise to the claim; and
          • AUD 10,000; and
        • for any specific Bet or game round, the Operator's liability is limited to the amount of the Bet placed or the amount incorrectly credited to or deducted from your Account, whichever is lower.
      • Indirect and consequential losses: The Operator is not liable for any:
        • indirect, incidental, special or consequential damages;
        • loss of profits, revenue, business opportunity, goodwill or data;
        • claims arising from your failure to comply with local laws in Australia or elsewhere regarding online gambling.
        Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable mandatory law.

      Intellectual Property Rights

      Ownership

      • Content and software: All intellectual property rights in and to the Website, including but not limited to text, graphics, logos, trademarks, trade names, domain names (including wildtokyo-aussie.com and wildtokyo.com), software, source code, game content, audio-visual materials and databases, are owned by or licensed to the Operator and are protected by copyright, trademark and other intellectual property laws.
      • Brand use: The "Wild Tokyo Casino" brand, and its use in connection with Wild Tokyo Casino on wildtokyo-aussie.com, may not be used by you without the Operator's prior written consent.

      Permitted and Prohibited Use

      • Limited licence: The Operator grants you a personal, non-exclusive, non-transferable, revocable licence to access and use the Website and Services solely for your private, non-commercial entertainment, subject to these Terms.
      • Prohibitions: You must not, without the Operator's prior written consent:
        • copy, reproduce, modify, adapt, translate, distribute, transmit, publish, display, perform, or create derivative works from any part of the Website or its content;
        • reverse engineer, decompile, disassemble or otherwise attempt to derive the source code of any software used in connection with the Services, except where explicitly allowed by mandatory law;
        • remove or alter any copyright, trademark or other proprietary notices;
        • use any automated systems (bots, crawlers, scrapers) to access, extract or index content.

      Privacy & Data Protection

      • Privacy policy reference: Your personal data will be collected, used, stored and otherwise processed in accordance with the Operator's Privacy Policy available on the Website and, where applicable, on https://wildtokyo.com/en, as adapted for Australian-facing services of Wild Tokyo Casino.
      • Data processing purposes: Personal data is processed for purposes including:
        • Account creation and administration;
        • KYC, anti-money laundering and fraud prevention;
        • provision of the Services and customer support;
        • compliance with licensing and legal obligations; and
        • marketing communications, where legally permitted and subject to your preferences.
      • Third-country processing: As the Operator is based in Curaçao and uses payment processing and other services from entities including Ramtinar Techconsult Limited (Cyprus) and other providers, your data may be transferred to and processed in jurisdictions outside Australia. Such transfers will be undertaken with appropriate safeguards, consistent with the Privacy Policy.

      Changes to Terms

      Right to Amend

      • Updates: The Operator may amend, update or replace these Terms from time to time, including to reflect:
        • changes in applicable law or regulatory requirements in Curaçao, Australia or other relevant jurisdictions;
        • changes in licensing status or corporate structure;
        • product, technical or security developments; and
        • clarifications to improve transparency and user understanding.

      Notification and Acceptance

      • Notice methods: Where material changes are made, the Operator will use one or more of the following methods:
        • publishing the updated Terms on wildtokyo-aussie.com with a revised "last updated" date;
        • displaying a prominent banner or pop-up on login or main pages;
        • sending an email to the primary address registered to your Account.
      • Effective date and continued use: Changes will take effect on the date specified in the notice or on publication. By continuing to use the Services after the effective date, you are deemed to have accepted the updated Terms.
      • Option to discontinue: If you do not agree with any updated Terms, you must:
        • stop using the Services;
        • request closure of your Account; and
        • subject to completion of any required checks and compliance with these Terms, withdraw any remaining Real Money Balance.

      Termination & Suspension

      Termination by the User

      • Voluntary closure: You may request closure of your Account at any time by contacting [email protected]. The Operator may provide self-exclusion and time-out tools that allow temporary or longer-term restrictions.
      • Withdrawal of remaining funds: Upon closure requested by you, and subject to the Operator's right to withhold amounts in the event of suspected or confirmed breach, you may withdraw any remaining Real Money Balance after completion of KYC and other checks. Active Bonuses and Bonus Balances will normally be cancelled and forfeited on closure.

      Suspension and Termination by the Operator

      • Grounds for suspension or closure: The Operator may temporarily suspend or permanently close your Account, restrict access to certain Services, freeze funds or cancel Bonuses where it reasonably believes that:
        • you have breached these Terms or any game rules;
        • you are under 18 years of age or otherwise ineligible;
        • you have provided false, incomplete or misleading information;
        • you have engaged in fraud, money laundering, terrorist financing, bonus abuse, chargebacks, collusion or other Prohibited Actions;
        • you are located in a jurisdiction where the Operator is not permitted to offer Services; or
        • this is necessary to comply with legal, regulatory or licensing obligations.
      • Consequences of termination: In such cases, the Operator may:
        • void or reverse Bonuses and associated winnings;
        • withhold funds where required by law or for the purpose of offsetting legitimate claims (e.g. chargebacks, fraud losses);
        • report suspicious activity to relevant authorities or regulators.
      • Notice: Where legally and practically possible, the Operator will notify you of the suspension or closure and the main reasons. However, the Operator may be restricted from providing detailed information where doing so could prejudice investigations or regulatory obligations.

      Governing Law & Jurisdiction

      Applicable Law

      • Primary governing law: These Terms, your Account and all Services provided via wildtokyo-aussie.com are governed by the laws of Curaçao, without prejudice to any mandatory consumer protection rules that may apply under the law of your Australian state or territory where such rules cannot be lawfully excluded.
      • Regulatory oversight: The Operator's core gambling operations are regulated by Antillephone N.V. under sub-license 8048/JAZ2020-074. Validation information is available via the Antillephone licence validator page linked from the Website.

      Dispute Resolution

      • Internal complaint process: If you have a complaint or Dispute, you should first contact customer support at [email protected], providing:
        • your name and username;
        • details of the issue, including relevant dates, game names and transaction IDs;
        • any supporting evidence (e.g., screenshots).
        The Operator will aim to acknowledge and investigate your complaint within a reasonable time frame.
      • Escalation: If you are not satisfied with the outcome of the internal complaint process, you may request further review. Information about any external dispute resolution or alternative dispute mechanisms available under the Curaçao licence will be provided on request or on the Website, subject to the regulator's framework applicable in 2026.
      • Jurisdiction: Subject to any alternative dispute resolution mechanism and any mandatory consumer rights:
        • the courts of Curaçao have non-exclusive jurisdiction over Disputes arising out of or related to these Terms; and
        • you agree that any claim shall be brought on an individual basis and not as part of any class or representative action.

      Contact Information

      • Customer Support (primary):
      • General Enquiries:
      • Payments and Finance:
      • Corporate and Licensing Information (Operator):
        • Operator: GBL Solutions N.V.
        • Registration Number: 155090 (Curaçao Commercial Register)
        • Licence: 8048/JAZ2020-074, issued by Antillephone N.V.
        • Official global website: https://wildtokyo.com
        • Licence validation: link provided on https://wildtokyo.com and/or directly on the Antillephone validator site.
      • Payment Processor (subsidiary):
        • Entity: Ramtinar Techconsult Limited
        • Jurisdiction: Cyprus
        • Company number: HE 412602
        • Role: Payment processing for Wild Tokyo Casino, including Wild Tokyo Casino via wildtokyo-aussie.com.