Responsible Gaming

Responsible gaming at Wild Tokyo Casino on wildtokyo-aussie.com is based on the principle that online gambling must remain a form of conscious, controlled entertainment and never become a way to solve financial or personal problems. The purpose of this page is to help you understand the risks associated with gambling, recognise any early warning signs and use the tools we provide to stay in control of your play. Wild Tokyo Casino is committed to supporting you with clear information, practical control options and access to professional help whenever needed, so that you can make informed decisions about your gambling behaviour.

Risk Awareness

Gambling always involves the risk of financial loss, and for a small proportion of players it can develop into a behavioural addiction. Being aware of how you play and how you feel while gambling is an important protection in itself. The following signs may indicate that gambling is becoming a problem rather than entertainment:

• Gambling more frequently, for longer sessions, or with higher stakes than you originally planned.
• Thinking about the casino or upcoming bets when you are working, studying, or spending time with family or friends.
• Chasing losses by increasing bet sizes or depositing again immediately after a loss to "win it back".
• Gambling with money that you cannot comfortably afford to lose, including savings, rent, bills or borrowed funds.
• Feeling irritability, anxiety, guilt or low mood when you cannot gamble or when you stop a session.
• Hiding or minimising your gambling activity from family, friends or colleagues, or lying about losses.
• Neglecting work, studies, relationships or hobbies because of time or money spent on gambling.
• Using gambling as a main way to escape from stress, loneliness, depression or other emotional difficulties.

If you recognise several of these signs, we strongly recommend using our control tools and contacting professional support organisations listed below.

Self-assessment questions

The following short self-check is not a diagnosis, but it can help you reflect honestly on your behaviour. Consider each statement and answer "yes" or "no" for the last 12 months:

• I have spent more money on Wild Tokyo Casino or other gambling than I intended to.
• I have tried to recover previous losses by continuing to play or increasing my bets.
• I have borrowed money, sold belongings or delayed paying bills in order to gamble.
• I have felt guilty, anxious or depressed after gambling.
• I have hidden my gambling activity or the size of my losses from people close to me.
• Other people have expressed concern about my gambling behaviour.
• I have found it difficult to stop playing once I started, even when I wanted to.

If you answered "yes" to two or more questions, we recommend that you: (a) set strict limits or request a time-out or self-exclusion, and (b) contact one of the specialist services listed in the "Support Resources" section for a confidential discussion.

Limits & Tools

Wild Tokyo Casino, operated on wildtokyo-aussie.com by GBL Solutions N.V. under Curaçao licence 8048/JAZ2020-074, provides a range of tools to help you control your gambling. These tools are available to all registered players and are designed to support responsible play in accordance with recognised industry standards.

Deposit limits

You can set daily, weekly and monthly deposit limits in your personal account. We strongly recommend that you choose amounts that align with your disposable entertainment budget and that you review them regularly.

1. Accessing the limits area:
   • Log in to your account on wildtokyo-aussie.com.
   • Open the "Profile", "Account" or "Responsible Gaming" section of your player area.
   • Select the "Limits" or "Deposit Limits" subsection.
2. Setting your limits:
   • Choose the type of limit you wish to set: daily, weekly and/or monthly.
   • Enter the maximum total amount (in AUD) you are prepared to deposit within each period, for example:
     • Daily limit: AUD 50
     • Weekly limit: AUD 150
     • Monthly limit: AUD 400
   • Confirm your entries and save the change. The system will display a confirmation message.
3. Increasing or decreasing limits:
   • You may decrease your limits at any time. Decreases normally take effect immediately.
   • Any request to increase or remove a limit will be subject to a cooling-off period (for example 24 hours) and may require you to confirm the change again, so that you have time to reconsider.
   • Wild Tokyo Casino reserves the right to refuse or delay limit increases if risk indicators are detected on your account.

Important: Deposit limits control the amount of money you can add to your account, not your potential losses or wins. We encourage you to use deposit limits together with time-based tools.

Time limits and session control

To help you manage the time you spend playing, you can activate session reminders or time limits in your account settings.

• Session timer/reminder: You can choose to receive an on-screen reminder after a specific continuous play period (for example every 30, 60 or 90 minutes). The reminder will show you the time spent in the current session and your net result, prompting you to review whether you wish to continue.
• Daily or per-session time cap: Where available, you may set a maximum number of minutes for each session or per day. Once this time is reached, you will be logged out or asked to end your session.

To enable these tools, log in, go to "Responsible Gaming" or "Settings", choose "Time Limits" or similar, select the preferred duration and save your choice.

Short breaks ("Time-Out")

If you feel that you need a short pause from gambling but are not yet ready for longer self-exclusion, you can use the "Time-Out" option.

1. How to request a time-out:
   • Log in to your account.
   • Navigate to "Responsible Gaming" > "Time-Out" (or similar).
   • Select a pause period, typically between 24 and 72 hours (other short durations may also be offered).
   • Confirm your decision. You may be asked to re-enter your password or click a confirmation link.
2. During the time-out:
   • You will not be able to make deposits or place bets from your account.
   • You may still be able to log in to view your account balance or pending withdrawals, depending on technical implementation, but you will not be able to gamble.
   • The time-out will automatically end at the specified expiry time. It cannot usually be cancelled early.

Regional compliance note: These tools are provided in line with recognised responsible gambling standards for Australian players, even though Wild Tokyo Casino operates under a Curaçao licence and is not regulated by an Australian state or territory gambling authority.

Self-Exclusion

Self-exclusion is a stronger measure designed for players who feel that they are losing control of their gambling or who have identified a pattern of harmful behaviour. By requesting self-exclusion, you ask Wild Tokyo Casino to block your access to your account for a defined period or permanently.

How to initiate self-exclusion

1. Accessing the self-exclusion function:
   • Log in to your account on wildtokyo-aussie.com, if you are still able to do so safely.
   • Go to the "Responsible Gaming" section in your profile or account settings.
   • Select the "Self-Exclusion" or "Exclude My Account" option.
2. Choosing the exclusion period:
   • Select a fixed period from the available options, for example:
     • 6 months
     • 1 year
     • 2 years
     • 5 years
   • You may also select "Lifetime" or "Permanent" exclusion if you consider that you are at high risk of gambling-related harm.
   • If no suitable option is displayed, contact support at [email protected] and request a custom self-exclusion period of at least 6 months.
3. Confirming your decision:
   • Read the information about the consequences of self-exclusion carefully.
   • Confirm the exclusion request by clicking the confirmation button and, if required, re-entering your login details or confirming via e-mail.
   • You may also ask customer support in writing (via e-mail or live chat, where available) to apply self-exclusion to your account. In that case, support will confirm once it has been implemented.

Consequences of self-exclusion

• Account access: Once self-exclusion is activated, you will not be able to log in to your account, place bets, make deposits or change responsible gaming settings until the exclusion period ends. Attempts to open new accounts with matching personal data may be blocked and, if discovered, will be closed.
• Marketing communications: We will take reasonable steps to stop sending you promotional materials for the duration of your exclusion. Some messages already in transit (such as automated system e-mails) may still arrive.
• Account balance and withdrawals:
  • Any remaining real-money balance will normally remain available for withdrawal, subject to standard verification and terms and conditions. You should contact [email protected] or [email protected] to arrange withdrawal if you cannot access your account.
  • Pending withdrawals will ordinarily be processed in accordance with the general withdrawal rules, unless there is a legal or regulatory reason to delay or refuse them (such as fraud or AML concerns).
  • Self-exclusion is not a mechanism for cancelling valid bets or recovering past losses. Wagers placed before the exclusion becomes active remain valid.
• Early re-opening: For fixed-term exclusions (for example 6 months or 1 year), your account will not be re-opened before the expiry date. Any request for early termination will be refused. For lifetime or permanent exclusions, re-opening is generally not permitted.

We strongly recommend that players who self-exclude from Wild Tokyo Casino also consider using device-level blocking software and national or regional self-exclusion schemes (where available in their country of residence) to increase protection.

Support Resources

Wild Tokyo Casino recognises that professional, confidential support is essential for players and families affected by gambling-related harm. The services below are independent from GBL Solutions N.V. and Ramtinar Techconsult Limited. They are listed for your convenience and are subject to their own terms of use.

Local support for players in Australia

There are several free, confidential services in Australia that provide counselling, information and referral for people experiencing gambling issues.

• National Gambling Helpline (Gambling Help Online)
  • Phone: 1800 858 858 (free call within Australia)
  • Website: gamblinghelponline.org.au
  • Services: 24/7 telephone counselling, live chat and e-mail support, self-help tools.
  • Languages: English; access to interpreter services for other languages may be possible on request.
• Lifeline Australia
  • Phone: 13 11 14
  • Website: lifeline.org.au
  • Services: 24/7 crisis support and suicide prevention; can provide support where gambling is associated with distress.
  • Languages: English; some additional language support may be available.
• State and territory Gambling Help services (examples):
  • NSW: gamblinghelp.nsw.gov.au
  • Victoria: gamblershelp.com.au
  • Queensland: gamblinghelpqld.org.au
  • South Australia: problemgambling.sa.gov.au
  • Other states/territories: see your local health or gambling help website.

These services are free, non-judgemental and separate from Wild Tokyo Casino. They can assist you whether you are a player or a concerned family member.

International support organisations

National self-exclusion schemes (outside Australia)

If you travel or reside in other countries, you may have access to national self-exclusion registers that can block your participation in locally licensed gambling services:

• United Kingdom - GAMSTOP
  • Website: gamstop.co.uk
  • Scope: Self-exclusion from all UK Gambling Commission-licensed online gambling operators for 6 months, 1 year or 5 years.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego)
  • Website: Information via the Dirección General de Ordenación del Juego at ordenacionjuego.es.
  • Scope: Nationwide self-exclusion from land-based and online gambling activities regulated in Spain.
• Other EU member states: Many have their own exclusion registers (for example Belgium, Denmark, Sweden). If you reside in those jurisdictions, contact your national gambling regulator for details.

Note: As Wild Tokyo Casino operates under a Curaçao licence for international markets, these national schemes may not automatically apply to your account on wildtokyo-aussie.com. However, registering with them can still support your overall decision to stop gambling and block access to many other operators.

Blocking and filtering software

To enhance your protection, you can install applications that limit or block access to gambling sites on your devices:

• Gamban - gamban.com
  • Paid software that blocks access to thousands of gambling websites and apps across multiple devices.
• BetBlocker - betblocker.org
  • Free application allowing you to block access to gambling websites for chosen periods.
• General parental control and blocking tools - Many operating systems, browsers and security suites allow you to restrict categories of websites. Configure these to block "gambling" content where appropriate.

Family and friends support resources

Problem gambling affects not only the player but also their family and close social circle. In addition to the services listed above, consider:

• Gambling Help Online (Australia) - resources specifically for family and friends at gamblinghelponline.org.au/for-family-and-friends.
• Gam-Anon - international fellowship offering support to family and friends of problem gamblers: gam-anon.org.
• Online forums and moderated chat groups linked from the above organisations' websites, which offer peer support from people with similar experiences.

Confidentiality notice: When you contact any of these services, your discussions are generally confidential within the limits of local law (for example where there is a serious risk of harm). Wild Tokyo Casino does not receive information about what you discuss with these organisations unless you explicitly authorise such sharing.

Help for Family

If someone close to you is experiencing gambling problems, you may feel worried, angry or helpless. It is important to seek support for yourself and to approach the person in a way that is constructive and safe.

Talking to a person with gambling problems

• Choose a calm time and private place, avoiding moments immediately after gambling losses or arguments.
• Use "I" statements to describe how their gambling affects you (for example "I feel worried when..."), rather than accusations or insults.
• Focus on specific behaviours and consequences (missed bills, lack of time with family) rather than making general judgments about their character.
• Listen actively and allow them to express their feelings without interruption, even if you disagree.
• Avoid giving or lending money to cover gambling debts, as this can unintentionally enable continued harmful behaviour.
• Encourage them to consider self-exclusion from Wild Tokyo Casino and other gambling services, and to contact a professional support service.

Engaging them in support

• Offer to help them make the first call or join an online chat with a gambling help organisation.
• Suggest setting practical limits together (for example agreeing on a budget and using deposit limits, or requesting a time-out or self-exclusion).
• Respect their autonomy but emphasise that seeking help is a sign of strength, not failure.
• If they refuse assistance, continue to protect your own financial and emotional wellbeing and seek support for yourself.

Support for family members and partners

As a family member, you can also access dedicated services and communities:

• Gambling Help Online (Australia) - Information and counselling for family and friends: gamblinghelponline.org.au.
• Gam-Anon - Support groups for relatives and friends: gam-anon.org.
• Moderated forums and chats linked from services such as Gambling Therapy and GamCare, which include sections for affected others.

Recommended next steps

• Contact your GP or a registered psychotherapist or psychologist with experience in addiction for an assessment and tailored treatment plan.
• Use national hotlines (for example 1800 858 858 or 13 11 14 in Australia) if you are concerned about immediate emotional distress or risk of self-harm.
• Consider practical steps such as separating finances, limiting shared access to credit cards, and seeking legal or financial advice if debts are significant.

If you believe that a person is at immediate risk of harming themselves or others, contact emergency services in your area without delay.

Operator's Commitment

Wild Tokyo Casino, operated for Australian players via wildtokyo-aussie.com by GBL Solutions N.V. (Curaçao registration no. 155090, licence 8048/JAZ2020-074, with Ramtinar Techconsult Limited in Cyprus providing payment processing), is committed to promoting responsible gambling in line with international best practice. Although Wild Tokyo Casino is not licensed by Australian state or territory regulators, we implement internal procedures designed to reduce the risk of gambling-related harm.

Internal risk monitoring and interventions

• Behavioural analysis: Our systems may monitor patterns such as rapid and repeated deposits, frequent changes to limits, prolonged sessions, repeated failed deposits, or persistent chasing of losses. These indicators do not prove that a player has a gambling disorder, but they can signal an increased risk.
• Automated messages and on-site warnings: When certain thresholds are reached, players may receive on-screen reminders encouraging them to take a break, review their limits or consider self-exclusion. These messages may also include links to this Responsible Gaming page and to external support resources.
• Manual review by support staff: In higher-risk cases, our responsible gaming or customer support team may review account activity and determine whether additional actions are appropriate, such as suggesting voluntary limits or temporarily restricting some account functions.

When we may contact you

Subject to applicable data protection and privacy laws, our support team may proactively contact you using the details registered on your account in the following situations:

• Repeated attempts to increase or remove deposit limits or time restrictions within a short period.
• Evidence of intense session patterns (for example gambling for many hours without breaks) over multiple days.
• Communication from you that indicates distress, loss of control, or a request for help related to your gambling.
• Any other combination of factors which, in our reasonable judgement, suggests a significant risk of harm.

Contact may be made via e-mail from [email protected] or through secure on-site messaging. The purpose of such contact is solely to:

• Inform you about available responsible gaming tools.
• Offer assistance in setting or strengthening limits or self-exclusion.
• Encourage you to seek professional help where appropriate.

Privacy and limitations: Our monitoring is based on the information available to us within our systems. We cannot see your activities on other websites or offline. Responsible gaming tools are not a substitute for professional diagnosis or treatment. Your data is processed in accordance with our Privacy Policy, and any interventions are carried out with respect for your dignity and confidentiality.

Updates

Wild Tokyo Casino may update this Responsible Gaming page from time to time to reflect changes in our internal procedures, applicable laws and regulations in Curaçao and other relevant jurisdictions, industry standards, or technical capabilities.

• Notification methods:
  • We may notify you of material changes by e-mail sent to the address registered on your account (for example from [email protected] or [email protected]).
  • We may display banners, pop-up notices or highlighted messages on wildtokyo-aussie.com when you log in, directing you to review the updated information.
  • We may update the date at the bottom of this page to show when the latest revision took effect.
• Your responsibility: By continuing to use Wild Tokyo Casino after updates take effect, you acknowledge that you have had the opportunity to review the revised information. We encourage you to revisit this page periodically, especially when you receive an update notice.

Last updated: 6 November 2026

Contact & Feedback

If you have any questions about responsible gaming at Wild Tokyo Casino, if you wish to request or adjust limits or self-exclusion, or if you would like to share feedback on how we can improve our player protection measures, please contact us.

• Responsible Gaming / Support e-mail (primary): [email protected]
• General information e-mail: [email protected]
• Payments and withdrawals queries: [email protected]

Feedback and support request form

You can also use the feedback form available in your account area on wildtokyo-aussie.com (for example under "Contact Us" or "Support") to:

• Ask for assistance in setting or changing deposit and time limits.
• Request a time-out or self-exclusion if you are unable to access the dedicated menu.
• Submit comments or concerns about our responsible gaming tools or communications.

When contacting us about responsible gaming, please state clearly that your request relates to responsible gambling or self-exclusion so that it can be prioritised and handled in accordance with our internal procedures.

Important disclaimer: While Wild Tokyo Casino endeavours to provide effective tools and timely support, ultimate responsibility for managing your gambling rests with you. Nothing on this page constitutes medical, psychological or financial advice. For diagnosis or treatment of a gambling disorder or related conditions, please consult qualified professionals and the support organisations listed above.