Privacy Policy

This Privacy Policy explains how Wild Tokyo Casino, operating via the Australian-facing website wildtokyo-aussie.com, collects, uses, discloses and protects personal information of players and website visitors. It applies to all users who access or use wildtokyo-aussie.com, create an account, participate in games, or otherwise interact with our services. By using our services, you acknowledge that you have read and understood this Privacy Policy. This Privacy Policy is effective from 1 January 2026 and replaces all earlier versions published on wildtokyo-aussie.com.

Who We Are

Wild Tokyo Casino, as presented on wildtokyo-aussie.com, is operated by GBL Solutions N.V., a company incorporated and existing under the laws of Curaçao.

Operator Details

Legal entity: GBL Solutions N.V.
Company number: 155090
Registry: Curaçao Commercial Register, Chamber of Commerce & Industry Curaçao
Licensing: Antillephone N.V. Curaçao e-Gaming sub-license no. 8048/JAZ2020-074, issued under master licence 8048/JAZ
Operator jurisdiction: Curaçao

Ramtinar Techconsult Limited, a company incorporated in Cyprus (reg. no. HE 412602), acts as a payment processing subsidiary and service provider for certain payment and support functions. Ramtinar Techconsult Limited does not itself provide gambling services to Australian users but may process your payment and related data on behalf of GBL Solutions N.V.

Contact Details

Website (AU mirror/current domain): https://wildtokyo-aussie.com
Global website: https://wildtokyo.com
Support email: [email protected]
General enquiries: [email protected]
Payments enquiries: [email protected]

Data Protection Contact

Wild Tokyo Casino has appointed an internal data protection contact point responsible for privacy matters.

Data Protection Officer / Privacy Contact: Data Protection Department, Wild Tokyo Casino
Email: [email protected] (or use [email protected] clearly marked "Privacy request")
Postal address: Available upon written request via email; to be provided together with any country-specific instructions for exercising rights.

Because the operator is based in Curaçao and offers services to users in multiple jurisdictions, it is not subject to the Australian Privacy Principles (APPs) as a locally regulated entity. Nevertheless, Wild Tokyo Casino aims to align its practices, where commercially reasonable, with internationally recognised standards such as the EU General Data Protection Regulation (GDPR) and comparable privacy frameworks.

What Personal Data We Collect

We collect only the information that is necessary for the operation of wildtokyo-aussie.com, provision of casino services, compliance with applicable laws (including KYC/AML obligations in our licensing jurisdiction), fraud prevention and legitimate business purposes. Depending on your interactions with us, we may collect the following categories of data:

Identification and Contact Data

Full name, date of birth, gender (where provided)
Residential address, country of residence, postcode
Email address(es) and phone number(s)
Username, account ID and other profile data you provide
Copies of identification documents (passport, ID card, driver's licence), proof of address, and where legally required, proof of source of funds/wealth

Account and Behavioural Data

Registration details, account settings and preferences
Login history, session duration, language settings, game favourites
Betting and gaming history, stakes, wins and losses, bonuses used, wagering activity
Communication history with customer support (emails, live chat logs, complaints)
Interaction data such as visited pages, clicks, navigation paths, timestamps

Technical and Device Data

IP address, approximate geolocation inferred from IP
Device identifiers, device type, operating system, browser type and version
Referral URL, traffic source, and campaign identifiers (where applicable)
Log files, error logs and performance diagnostics related to your use of the website and apps (if any)

Payment and Financial Data

Selected payment method, partial payment card information (such as BIN and last digits), e-wallet or bank account identifiers as allowed by providers
Deposits, withdrawals, chargebacks, refunds, bonuses and related financial transactions
Verification results obtained from payment processors and banks (for example, confirmation that a payment card belongs to you)

Full card numbers and certain sensitive financial details may be collected and stored directly by secure, PCI-DSS compliant payment providers rather than by Wild Tokyo Casino. In such cases, we only receive a token or limited reference that allows us to complete the transaction and keep records.

Verification, Compliance and Risk Data

Results of identity verification and sanctions/PEP screening carried out by us or our providers
Information associated with responsible gambling tools (deposit limits, self-exclusion, time-outs)
Flags linked to suspected fraudulent activity, bonus abuse, account takeover or money-laundering risk

Cookies and Similar Technologies

Session cookies used to maintain your login session and security
Persistent cookies storing preferences (for example, language or remembering that you have acknowledged a banner)
Analytics cookies (first-party or third-party) measuring traffic, performance and user interaction on wildtokyo-aussie.com
Advertising and tracking cookies setting or reading identifiers enabling us or advertising partners (where used and with your consent, where required) to deliver and measure marketing campaigns
Web beacons, pixels, SDKs and similar technologies used to understand how you move between pages, emails and promotions

Where required by local laws, we will ask for your consent before placing non-essential cookies or similar tracking technologies on your device.

Legal Basis for Processing

Because Wild Tokyo Casino operates cross-border and aims to align with international privacy frameworks such as the GDPR, we identify the legal grounds on which we collect and process personal data. Depending on the specific processing activity, one or more of the following legal bases may apply:

Performance of a Contract

Account registration and management: We process your identification, contact, account and technical data to create and manage your user account, authenticate you, provide access to games and features, and handle user enquiries.
Provision of gaming services: We process betting history, game interactions, transactions and session data to operate games, calculate outcomes, credit winnings, apply bonuses and features, and ensure that our services function as contractually agreed.
Payments: We use payment and financial data to process deposits, withdrawals, refunds and chargebacks, and to verify that you are the legitimate holder of the payment method.

Compliance with Legal and Regulatory Obligations

KYC / AML: As a licensee under the laws of Curaçao and other applicable regulations, we are required to perform know-your-customer (KYC) checks, ongoing monitoring and anti-money-laundering (AML) measures. This may involve verifying your identity, age, address, source of funds and conducting screening against sanctions or politically exposed persons (PEP) lists.
Responsible gambling and age restrictions: We must take reasonable steps to prevent underage gambling and support responsible gambling measures, which may require us to record self-exclusions and limits and to monitor certain betting patterns.
Accounting and tax: We retain transaction records and certain account information to comply with bookkeeping, tax, corporate and regulatory reporting obligations.
Law enforcement and regulatory enquiries: We may process and disclose personal data when required by applicable laws, court orders or lawful requests from competent authorities, including our licensing authority in Curaçao.

Legitimate Interests

Security and fraud prevention: We process login, technical, behavioural, payment and verification data to detect and prevent fraud, unauthorised access, account misuse, money laundering, bonus abuse, collusion and other prohibited behaviour.
Service improvement and analytics: We use aggregated and pseudonymised data, where possible, to understand how users use wildtokyo-aussie.com, to fix bugs, improve performance, develop new features and optimise user experience.
Business operations: We may process personal data in the context of internal audits, risk management, reporting to management, and in connection with potential corporate transactions (for example, mergers or acquisitions), while using appropriate safeguards.

Where we rely on legitimate interests, we carry out a balancing assessment to ensure that our interests are not overridden by your fundamental rights and freedoms. You may have the right to object to such processing, as described in the "Your Rights" section.

Consent

Marketing communications: We will obtain your consent, where required by law, before sending you promotional emails, SMS/MMS, push notifications or other direct marketing related to Wild Tokyo Casino. You may withdraw your consent at any time via the unsubscribe link in marketing messages, your account settings (where available), or by contacting us.
Non-essential cookies: We rely on your consent for the use of analytics, advertising and similar tracking technologies that are not strictly necessary for the operation of wildtokyo-aussie.com, if and as required by local rules applicable to you.
Special categories of data: As a rule, we do not intentionally collect special categories of data (such as health data). If, in limited situations, such data is processed (for example, where you explicitly share information about gambling-related harm to request restrictions), we will only process it with your explicit consent or where strictly necessary to protect your vital interests or comply with applicable law.

Purpose of Processing

We use personal data strictly for defined and legitimate purposes. These include:

Provision of casino services: To register and administer accounts, provide access to games, process stakes, determine outcomes, credit winnings, administer loyalty or VIP programmes, and deliver customer support.
Payments and financial management: To process deposits and withdrawals, verify the ownership of payment instruments, manage chargebacks and disputes, and maintain accurate financial and accounting records.
Compliance and risk management: To perform KYC/AML checks, verify age and identity, enforce responsible gambling measures, comply with regulatory and licensing obligations, and manage legal claims or disputes.
Service optimisation and analytics: To analyse traffic and usage patterns on wildtokyo-aussie.com, improve user experience, enhance security, test new features and conduct statistical reporting, generally using aggregated or pseudonymised data.
Personalisation: To tailor content, game suggestions, promotions or bonuses based on your activity and preferences, within the constraints of applicable marketing and profiling laws.
Marketing and promotions: To send news, offers, bonuses, tournaments, and other marketing communications about Wild Tokyo Casino when you have consented or when otherwise permitted by law, and to measure the performance of these campaigns.
Fraud prevention and security: To authenticate access, prevent automated abuse (such as bots), detect suspicious patterns, investigate incidents and maintain the integrity of our systems and games.
Internal administration: To maintain back-ups, perform audits, ensure continuity of service, and support general business operations of GBL Solutions N.V. and its relevant group companies or service providers.

Disclosure & Sharing

We do not sell your personal data to third parties. However, to operate wildtokyo-aussie.com lawfully and efficiently, we may share personal data with the following categories of recipients, strictly on a need-to-know basis and under appropriate contractual safeguards:

Group Companies and Affiliates

GBL Solutions N.V. (operator) and its directly or indirectly controlled companies involved in the operation and support of Wild Tokyo Casino.
Ramtinar Techconsult Limited (Cyprus), acting as payment processor and/or support service provider for certain transactions and back-office activities.

Payment Service Providers and Financial Institutions

Banks, card schemes, e-wallet providers, prepaid and voucher services, and other regulated financial institutions that process deposits, withdrawals and related financial operations on our behalf.
Third-party payment gateways and processors which retrieve and process certain financial data, subject to PCI-DSS or equivalent security standards.

Technical and Operational Service Providers

Hosting and cloud infrastructure providers, content delivery networks (CDNs) and security providers supporting the technical operation of wildtokyo-aussie.com.
Gaming software providers that supply the games and platforms and may process game-related data when necessary for game operation and fairness controls.
Analytics, performance monitoring and error-logging providers that help us understand and improve service performance.
Customer support platforms, email delivery providers and communication tools enabling us to respond to your queries and send notifications.

Compliance, Risk and Professional Advisors

Identity verification, KYC/AML screening and fraud detection service providers used to identify high-risk activities or individuals, verify documents and perform sanctions/PEP checks.
Auditors, lawyers, consultants and other professional advisers assisting us with compliance, risk management, dispute resolution, corporate restructuring or defence of legal claims.

Regulators and Public Authorities

Our licensing authority and regulators in Curaçao or other relevant jurisdictions, where required to demonstrate compliance with gambling, AML and related laws.
Law enforcement agencies, courts and governmental bodies when disclosure is required by applicable law, court order or lawful request, or when necessary to establish, exercise or defend legal claims or protect our rights, users or the public.

Advertising Networks and Affiliates

Advertising partners, affiliate networks and marketing agencies that promote wildtokyo-aussie.com and may receive limited data (for example, conversion data or identifiers) only where permitted by law and, where required, based on your consent for marketing cookies and tracking technologies.

Business Transfers

In connection with any merger, sale of assets, financing, acquisition, reorganisation, or similar corporate transaction involving GBL Solutions N.V., your personal data may be disclosed to prospective or actual counterparties and their advisers, subject to confidentiality obligations and applicable law.

Whenever we share personal data with third parties, we require them to process it only for specific purposes, under instructions from GBL Solutions N.V., and to implement appropriate security measures.

International Transfers

Wild Tokyo Casino operates internationally, and your personal data may be transferred to and processed in countries outside of your country of residence, including outside Australia. In particular:

Data is processed and stored in Curaçao, where GBL Solutions N.V. is incorporated and licensed.
Certain payment and back-office operations may be handled in Cyprus via Ramtinar Techconsult Limited.
Service providers, including hosting, cloud, analytics and game providers, may be located in or transfer data to the European Economic Area (EEA), the United Kingdom, and other jurisdictions.

Some of these countries may not provide the same level of data protection as your home jurisdiction. Where required by applicable data protection laws (for example, when GDPR applies to a specific transfer), we implement safeguards such as:

Standard Contractual Clauses (SCCs) adopted by the European Commission or other equivalent contractual mechanisms;
Contractual obligations imposed on recipients to maintain an adequate level of protection and security and to process data only according to our instructions;
Technical and organisational security measures (encryption, access controls, minimisation) reducing the risk associated with cross-border transfers;
Where available and appropriate, reliance on adequacy decisions or comparable legal instruments recognising that a country provides an adequate level of protection.

By using wildtokyo-aussie.com, you understand that your data may be transferred and processed in these jurisdictions for the purposes and under the safeguards described in this Privacy Policy.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations (including those of our licensing and corporate jurisdictions). We apply the following general retention principles:

Retention Periods

Account and identification data: Typically retained for the duration of your active account and for up to five (5) years after account closure, or a longer period if required by AML, gambling or other legal obligations in Curaçao or other applicable jurisdictions.
Transaction and financial records: Retained for at least five (5) years after the transaction date or account closure, whichever is later, to comply with accounting, tax and AML record-keeping rules.
KYC/AML and verification documentation: Retained for the period required under applicable AML and licensing rules (often five (5) years or more after the end of the business relationship or after the last transaction), and then securely deleted or anonymised.
Marketing data: Retained for as long as you remain subscribed to marketing communications and for a reasonable period (usually up to two (2) years) after you unsubscribe, to evidence your preferences and our compliance with them.
Technical logs and security data: Retained for a period proportionate to security and troubleshooting needs, typically from several months up to two (2) years, unless a longer retention is required for investigation or legal proceedings.
Support and complaint records: Retained for up to five (5) years after closure of the issue, or longer where necessary for legal defence, regulatory reporting or quality assurance.

Deletion and Anonymisation

When retention periods expire, we will either securely delete personal data or irreversibly anonymise it so that it can no longer be associated with you.
We may retain anonymised or aggregated data indefinitely for statistical, analytical and business purposes, provided it can no longer identify you.
We may keep personal data beyond the normal retention period if we need it to comply with a legal obligation, resolve disputes, enforce our Terms and Conditions, or defend or establish legal claims.

Where allowed by law, you can request erasure of your data, as described in the "Your Rights" section. We will honour such requests except where we are legally required or otherwise justified in retaining certain data.

Your Rights

Wild Tokyo Casino recognises that individuals may have rights regarding their personal data under various privacy laws, including the EU General Data Protection Regulation (GDPR) and comparable international standards. Even though our primary licensing jurisdiction is Curaçao, and we focus on users in Australia, we endeavour, where commercially and technically reasonable, to provide a rights framework broadly aligned with these standards.

Rights You May Exercise

Right of access: You may request confirmation as to whether we process personal data about you and, if so, obtain a copy of your data and certain related information (for example, purposes of processing, categories of data and recipients).
Right to rectification: You may request correction of inaccurate personal data and completion of incomplete data. Where possible, you can update some information directly via your account settings.
Right to erasure ("right to be forgotten"): You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent (and no other legal basis exists), or where processing is unlawful. This right is subject to legal and regulatory record-keeping obligations that may require us to retain certain data.
Right to restriction of processing: You may request that we restrict processing of your data in certain circumstances, for example while we verify its accuracy or assess an objection you have raised.
Right to object: You may object to processing based on our legitimate interests, including profiling for such purposes, on grounds relating to your particular situation. Unless we have compelling legitimate grounds to continue processing or the data is needed for legal claims, we will stop such processing.
Right to object to direct marketing: You may object at any time to processing of your personal data for direct marketing, including profiling related to such marketing. We will stop using your data for this purpose once you object or unsubscribe.
Right to data portability: Where processing is based on consent or on a contract and carried out by automated means, you may request a copy of the personal data you have provided to us in a structured, commonly used and machine-readable format, and request that we transmit it to another controller, where technically feasible.
Right to withdraw consent: Where we rely on your consent for processing (for example, for certain marketing or cookie uses), you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing before withdrawal.

How to Exercise Your Rights

Submit a request: You may exercise your rights by contacting us via email at [email protected] or [email protected], clearly stating that your request concerns your privacy rights and specifying which right you wish to exercise.
Provide identification: For security reasons, we may ask you to provide information necessary to verify your identity (for example, confirming certain account data or providing a copy of identification) before acting on your request.
Clarification, if needed: Where your request is unclear, we may ask you to clarify or narrow the scope so that we can respond effectively.
Response timeframe: We aim to respond to all valid requests within thirty (30) days of receipt. If we need more time due to complexity or number of requests, we will inform you of the extension and its reasons.
Fees: We will handle your requests free of charge, unless they are manifestly unfounded or excessive (for example, repetitive). In such cases, we may charge a reasonable fee or refuse to act on the request, in which case we will explain our reasons.

Depending on your country of residence, additional or different rights may apply under your local law. We will consider these local rights in good faith where they do not conflict with our legal obligations under the laws of Curaçao or other applicable jurisdictions.

Cookies & Tracking Technologies

wildtokyo-aussie.com uses cookies and similar technologies to ensure the proper functioning of the website, enhance user experience, and support analytics and marketing. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

Strictly necessary (session) cookies: These cookies are essential for you to move around the website, log into your account, maintain a secure session and use core features (such as accessing games, making deposits and withdrawals). They are typically deleted when you close your browser.
Functional and preference (persistent) cookies: These cookies remember your preferences (for example, language, region, remembered login option, display settings) and help us provide enhanced and more personalised features. They may remain on your device for a defined period or until you delete them.
Analytics and performance cookies: These cookies (which may be first-party or third-party) collect aggregated information about how visitors use wildtokyo-aussie.com, such as which pages are visited most often, how users navigate the site and whether error messages occur. This data helps us improve performance and usability.
Advertising and targeting cookies: These cookies, when used and where permitted by law, are set by us or by advertising partners to build a profile of your interests, show you relevant ads on our site or on third-party sites, and measure the effectiveness of marketing campaigns.

Managing Cookies

You can manage or disable cookies through your browser settings. Most browsers allow you to refuse all or some cookies and to delete cookies that have already been set. Please note that blocking strictly necessary cookies may affect the functionality of wildtokyo-aussie.com and may prevent you from logging in or using certain services.
Where provided, you may also manage certain cookies directly via an internal cookie preference panel on wildtokyo-aussie.com, allowing you to choose which categories (for example, analytics, marketing) you accept or reject.
For more information on how to manage cookies, consult your browser's help section (for example, Chrome, Firefox, Safari, Edge) or visit independent resources that explain cookie settings.

By continuing to use wildtokyo-aussie.com without changing your cookie settings (where such consent is sufficient under applicable law), you agree to our use of cookies as described in this Privacy Policy and any supplemental cookie notices displayed on the site.

Data Security

We take the security of your personal data seriously and implement a variety of technical and organisational measures to protect it against unauthorised access, disclosure, alteration or destruction. While no system can guarantee absolute security, Wild Tokyo Casino aims to follow recognised industry standards.

Technical Measures

Encryption in transit: Data transmitted between your device and wildtokyo-aussie.com is protected using TLS 1.2 or higher (HTTPS), helping to prevent interception and tampering.
Encryption at rest: Sensitive data elements are stored using strong encryption and/or hashing techniques, in line with best practices and, where applicable, payment card industry requirements.
Access controls: Access to systems and databases containing personal data is restricted to authorised personnel only, based on role-based access control (RBAC) and the principle of least privilege.
Network security: Firewalls, intrusion detection/prevention systems and other network security tools help protect our infrastructure against unauthorised access and attacks.
Secure development practices: We apply secure coding standards and conduct periodic vulnerability assessments and penetration testing, either internally or through specialised providers.

Organisational Measures

Policies and training: We maintain internal policies governing data protection, information security and acceptable use, and we provide staff training on confidentiality obligations and security awareness.
Vendor oversight: Third-party service providers with access to personal data are carefully selected and required by contract to implement appropriate security measures and to process data only on our instructions.
Incident response: We maintain incident response procedures designed to detect, investigate and respond to potential data breaches or security incidents. Where required by law, we will notify relevant authorities and affected individuals without undue delay.
Data minimisation: We limit the collection and retention of personal data to what is necessary for the purposes described in this Privacy Policy.

Although we strive to align with recognised security frameworks (such as ISO 27001 or SOC 2) in terms of best practices, unless expressly stated otherwise, Wild Tokyo Casino does not claim formal certification under any specific standard as of 2026.

Complaints & Contacts

If you have questions or concerns about how Wild Tokyo Casino processes your personal data, or if you wish to exercise any of your rights, you can contact us using the details below.

Contact Channels

Data protection / privacy: [email protected]
Customer support: [email protected]
General enquiries: [email protected]
Website: https://wildtokyo-aussie.com

Complaint Procedure

Initial contact: Send us an email describing your concern or complaint, including relevant details (for example, your account ID, dates of events, copies of previous correspondence).
Acknowledgement: We will acknowledge receipt of your complaint as soon as reasonably possible and typically within five (5) business days.
Investigation: We will investigate your complaint, which may include reviewing system logs, communications and applicable rules. During this period, we may contact you for additional information.
Response: We aim to provide a substantive response within thirty (30) days from acknowledgement. If we cannot respond within this period due to complexity, we will inform you of the delay and the expected time frame.
Escalation: If you are not satisfied with our response, you may request that your complaint be escalated internally for further review.

Supervisory and Regulatory Authorities

Depending on your location and on whether specific data protection laws (such as the GDPR) apply, you may have the right to lodge a complaint with a data protection authority. As our operator is established in Curaçao, data protection matters are primarily governed by the laws applicable there, but cross-border rules may in certain circumstances give authority to regulators in other jurisdictions.

If GDPR applies to your situation (for example, where you are in the EEA and the processing falls under its scope), you may contact your local data protection authority. Contact information for EU/EEA supervisory authorities is available on the official website of the European Data Protection Board.

If you are based in another jurisdiction, including Australia, and you believe your privacy rights have been infringed, you may also have the option to approach your local consumer or privacy regulator, subject to its jurisdiction and rules. We encourage you, however, to contact Wild Tokyo Casino first so that we can attempt to resolve the matter directly.

Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, regulatory guidance or technological developments. The version posted on wildtokyo-aussie.com will always indicate the date of the latest update.

Notification of Changes

Minor changes: For non-material updates (for example, clarifications or corrections that do not significantly affect your rights or how we process data), we may update the Privacy Policy without special notice, other than changing the "Last updated" date.
Material changes: For substantial changes that significantly affect how we process your personal data or your rights, we will provide additional notice by one or more of the following methods:
- Sending an email to the primary address associated with your account;
- Displaying a prominent notice or banner on wildtokyo-aussie.com;
- Providing an in-account notification or dashboard alert when you next log in.
Advance notice: Where feasible and required by applicable law, we will provide at least thirty (30) days' advance notice before material changes take effect, giving you an opportunity to review them.

Your Options Following Changes

If you continue to use wildtokyo-aussie.com after the effective date of an updated Privacy Policy, you will be deemed to have accepted the revised terms, to the extent permitted by law.
If you do not agree with the changes, you may stop using our services and request account closure and, where applicable, exercise your privacy rights (including data deletion, subject to legal retention obligations).

Last updated: January 2026