burger icon
Wild Tokyo Casino Australia
Log In

Contact Us

If you need assistance while using the Wild Tokyo Casino services available via wildtokyo-aussie.com, you may contact our support team through the secure contact form below. Please provide your name, a valid email address or messenger ID, and a clear description of your request, and our team will get back to you as soon as reasonably practicable.

We generally aim to reply to all inquiries within one business day. For urgent questions about your Wild Tokyo Casino account, deposits, withdrawals, or gameplay, you may also use our live chat feature (where available when logged in) for faster support. Our customer support team operates 24/7, but response times may vary depending on volume and the nature of your request.

For direct email contact, you may use the following addresses, depending on the subject of your inquiry:

Please do not send copies of your full payment card data or other highly sensitive financial information via email or the contact form. Our team may request certain documents for verification in line with our KYC and anti-money-laundering obligations, but such documents should only be uploaded through the secure channels provided in your account area where instructed.

Players in Australia are reminded that Wild Tokyo Casino is operated on an offshore basis by GBL Solutions N.V., a company registered in Curaçao, under licence number 8048/JAZ2020-074 issued by Antillephone N.V. Support services, including some payment processing functions, may also be provided by Ramtinar Techconsult Limited, Cyprus. Customer support cannot provide legal advice regarding Australian law or local gambling regulations.

If you wish to raise a complaint or dispute about our services, please first contact our support team via the contact form or at [email protected], providing:

  • Your full name and registered Wild Tokyo Casino username;
  • The email address linked to your account;
  • A detailed description of the issue, including relevant dates, game titles, and transaction references;
  • Any supporting screenshots or documents (uploaded only via secure channels).

Our team will review your complaint in line with our Terms and Conditions and aim to provide a substantive response within a reasonable time, typically within 14 days, although complex cases may take longer. If your issue relates to bonus terms, wagering, or game outcomes, we may need to obtain logs or technical reports from our game providers. For the latest information on dispute escalation options and alternative dispute resolution (if available), please consult our official Terms and Conditions at https://wildtokyo.com/en/terms-and-conditions.

By contacting us, you acknowledge that:

  • Your communication may be recorded and stored for up to the periods permitted under applicable data-protection laws and our Privacy Policy, for the purposes of providing support, ensuring security, and complying with our regulatory obligations.
  • We may need to verify your identity before discussing account-specific information or processing certain requests.
  • Support is provided in English, and any translation support (if offered) is for convenience only; the English version will prevail in case of inconsistency.

For information about responsible gambling, including self-exclusion, deposit limits, and help resources that may be relevant for players in Australia, please refer to the Responsible Gaming section at https://wildtokyo.com/en/responsible-gaming. You may also contact support to request information on the tools available on wildtokyo-aussie.com to help you manage your play.

Important notice for Australian users: Wild Tokyo Casino, accessed via wildtokyo-aussie.com, is operated under a Curaçao online gambling licence and does not hold an Australian licence. By using our services, you confirm that you have reviewed and understood our Terms and Conditions, Bonus Terms, and Responsible Gaming information, and that you are at least 18 years of age or older, or above the minimum legal gambling age in your jurisdiction, whichever is higher.